Refunds & Exchanges

Applies to: Online and in-store purchases

Summary

How to initiate returns and exchanges, eligibility rules, restocking, and refund timelines.Eligibility Windows

Espresso machines: 30-day return window. Unused: full refund. Lightly used: subject to inspection and a 10% restocking fee.

Grinders & accessories: 30 days. Unused items in original packaging: full refund.

Consumables (coffee, syrups, filters): Unopened within 30 days. Opened consumables are non-returnable.

Final sale/clearance: Not eligible for return.

Condition Requirements

Original packaging, all accessories, manuals, and included parts.

No signs of misuse, scale damage, or modification.

Machines showing >10 extraction cycles may be assessed a refurb fee (up to 15%) in lieu of restocking.

How to Start a Return/Exchange

Request an RMA: Contact support with order number and reason.

Receive prepaid label (domestic orders): Provided for eligible returns over $75; otherwise return shipping is customer-paid.

Pack securely: Use original packaging when possible; drain boilers if applicable and protect the portafilter group.

Inspection: 3–5 business days after arrival.

Refund/Exchange: Refund to original payment method (5–10 business days) or immediate exchange once inspection passes.

Restocking & Fees

Unused machines: $0 restocking.

Lightly used machines: 10% restocking (covers bench testing and sanitation).

Missing parts: Deducted at replacement cost.

Exchanges

Even exchanges ship once the returned item passes inspection.

Upgrades: We’ll invoice the difference; downgrades result in a partial refund.

Return Exceptions

Water damage/scale, electrical modifications, or commercial use void return eligibility.

Machines that have been plumbed without a certified pressure-reducing valve and filtration may be refused.

FAQs

Q: Can I return a custom-ordered finish?

A: Custom finishes are returnable with a 15% restocking fee.

Q: Beans tasted off—can I return?

A: Opened beans are not returnable, but contact us within 7 days and we’ll make it right if there’s a roast defect.